Shipping Information
All devices sold on the website will be received by Matrix Prewoned logistics team and checked for authenticity within 48 hrs a voucher code will be issued to seller via email and SMS. All goods that fail to meet the Matrixpreowned criteria will be returned back to owner after payment for logistics has been received via bank draft payable only to MatrixPreowned bank account. The device will be sent back within 48 hrs in same condition as it was received. More information is found in the terms and conditions column of this site.
If devices are bought on the MatrixPreownwed site as a Certified Preowned phone, dispatch will be carried out within 48 hrs and device will come in the MatrixPreowned package.
If devices are bought on the MatrixPreownwed site as a Certified Preowned phone, dispatch will be carried out within 48 hrs and device will come in the MatrixPreowned package.
Yes, there is a delivery fee except you wish to pick up your item from our store. Please see the contact page for our store locations.
No. There is no custom charges on all our items.
If the purchased item is valid under our 1 year warranty cover, we shall repair the device for you. Terms and conditions applies.
Orders and Returns
You can track your order from your Account Dashboard. Click on Orders to view all your orders and their delivery status.
Our support line is open 24/7 to assist with your delivery. You can also send us an email and a response will be given instantly on the status of your order. However you can always confirm the status of your order from your Account Dashboard.
Please be informed that all items will be received or delivered via DHL for customers in Nigeria but outside Lagos varies in respect to the State. All other transactions within Lagos are handled by Matrixprewonwed logistics team.
Payments
We have online card payment using Paystack, Flutterwave, Mastercard, Device Financing powered by Sapphire Virtual Networks and Direct Bank transfer to MatrixPreowned bank account only.
Unfortunately no at the moment. We shall update you when this option becomes available.
If you have troubles using any of our available payment options please contact our support lines or send us an email.
Once your payment went through your order will be processed automatically. This will also be updated on your Account Dashboard.
